Every item we make is printed or embroidered to order with your artwork, names, and numbers. That means most of what we produce cannot be resold, so our return policy works differently from an off-the-shelf retailer. Here is exactly where we stand.

Last updated: August 7, 2026.

We will always fix our mistakes

If we got it wrong, we make it right at no cost to you. Contact us within 7 days of delivery and we will reprint or refund. This covers:

• The printed or stitched result does not match the proof you approved.
• A defect in the garment itself — holes, stains, mis-sewn seams.
• A flaw in our printing — cracking, peeling, misalignment, or wrong ink colors.
• You received the wrong item, wrong size, or wrong quantity.

Please send photos of the problem with your order number. It speeds things up enormously and usually means we can start the reprint the same day.

What we cannot refund

Custom items are not returnable for reasons unrelated to a defect. Specifically:

• Errors on an approved proof. Spelling, names, numbers, colors, and placement are your responsibility once you approve the proof. Please check them carefully — this is the single most common issue.
• Ordering the wrong size. Refer to the size chart before ordering. Garment sizing varies by brand and we cannot resell a personalized shirt.
• Change of mind after production has begun.
• Normal wear, or damage from washing against the care instructions.
• Slight color variation between your screen and the finished garment, which is inherent to printing.

Washing your garments

To keep prints looking their best: wash inside out, cold water, gentle cycle, tumble dry low, and do not iron directly on the print. Damage caused by washing outside these instructions is not covered.

Cancellations

Cancel any time before you approve your proof and you owe nothing. After proof approval we have usually already ordered garments and prepared screens, so cancellation may not be possible; any costs already incurred remain payable.

Blank and non-customized items

Items sold blank and uncustomized may be returned unworn, unwashed, and in original condition within 30 days for a refund of the item price. Return shipping is at your cost unless the item was faulty.

How to start a return or reprint

Call 423-847-2965 or email ben@chattanoogatshirt.com with your order number and photos of the issue. We respond quickly and we would much rather fix a problem than lose a customer over one.

Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank.

Orders placed on Etsy

Purchases made through our Etsy shop are covered by Etsy’s policies and should be handled through Etsy’s order system.